Gmail is not Working? 6 Common Issues with Gmail and Their Workarounds

Gmail not working for you lately? Are you annoyed to see that loading icon and nothing is loading? No need to worry as there are some users just like you who are having a lot of problems with Gmail and are looking for help. If you are one of them, this guide covers all the major problems you may encounter while working with Gmail.

List of possible problems with Gmail

If Gmail isn’t working for you, there could be several scenarios. Are you experiencing any of the issues listed here?

  1. Gmail doesn’t send emails
  2. Gmail not receiving new emails
  3. Gmail not loading
  4. Gmail app keeps crashing or freezing
  5. Gmail not updating
  6. Gmail not syncing on Android
  7. Gmail doesn’t open on Android
  8. Gmail not working on iPhone
  9. I can’t sign in to Gmail
  10. You don’t remember your Gmail password
  11. Problem with two-step verification for Gmail

If so, keep reading and hopefully by the end of this guide you’ll be able to troubleshoot the Gmail feature not working.

Solutions to try when Gmail is not working

Go through the list of solutions provided below and try the one that you find relevant to the problem you are having with Gmail:

1. Gmail server outage

Let’s start by doing the most basic thing i.e. check the Gmail server status and see if it shows an issue beyond our control.

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Gmail can sometimes fail and this could be the reason why your Gmail is not working.

Go to the Google Workspace Status Dashboard and see if you see everything green or something orange (orange means there’s a problem). This site is a reliable way to know if there has ever been an outage or any other problem with Google along with a date.

So if your Gmail isn’t working, this should be your first step.

2. Forgot Gmail password


One of the common reasons why your Gmail isn’t working is that you didn’t enter the correct password. Forgetting your password is quite common and nothing to worry about as Gmail offers several recovery options that you can use if you can’t access your account. It’s easier if you’ve added some recovery options like a phone number or email address to your Gmail account.

To recover your Gmail account, you can read our other troubleshooting guides:

  • Recover Gmail account by phone number
  • Recover your Gmail password with two-step verification
  • Recover Gmail account without recovery data

3. Gmail not loading


If the Gmail website doesn’t load in your browser, you can try the following:

  • Make sure you are using a supported browser. See Google-supported browsers here
  • If you have some extensions installed in your browser, they can interfere with the smooth working of Gmail. Switch to incognito mode and check if Gmail works there. If so, you can uninstall each extension to see which one is causing you problems.
  • If disabling the extension doesn’t work, clear your browser’s cache and cookies.
  • If Gmail still won’t load, the last option is to use the Gmail app and see if the problem is there, if so, update the Gmail app.
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4. Gmail app not working


Most of us manage our email with the Gmail app, but what if the app itself doesn’t work. Well, this can happen sometimes mainly when you are using an older version of the app; Here is something you can try:

  • Get the latest version of the Gmail app from the Play Store on your Android device or iPhone.
  • Uninstall and then reinstall the Gmail app
  • If the Gmail app isn’t updating or it’s taking too long, you can switch to a better network.
  • Clear the cache and data of the Gmail app from your device’s Settings.

5. Gmail doesn’t work on Android or iPhone


Using Gmail on Android or iPhone is quite convenient with the version of the application; however, you may also find that Gmail doesn’t work on Android or iPhone for some reason. Gmail won’t open on Android if the internet connection is poor; so better switch to another network or wait for the network to improve. Also, if Gmail isn’t syncing on Android, make sure you’re getting enough signal strength. Alternatively, you can try the following troubleshooting steps:

  • Restart your Android device or iPhone
  • Install the latest version of the Gmail app
  • Check your Gmail settings and make sure the sync option is enabled.
  • Clear Gmail app data; let this go to Settings>Applications>Gmail>Storage>Clear Data

6. You don’t send or receive new emails


If your Gmail account doesn’t show new emails or your inbox doesn’t update with new emails, it means Gmail can’t connect to the server. So there can be two possibilities – the Internet is down or the Gmail server is down.

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If Gmail doesn’t show or receive new emails:

  • Make sure your email account has enough storage space
  • If the email is not showing up in your Gmail inbox, you need to check other folders as well.
  • If you’re using the Gmail app, make sure the sync option is enabled if you find that Gmail doesn’t sync on Android.

If Gmail doesn’t send new emails:

  • Ask recipients to check if they may have blocked your email address.
  • Make sure you are getting a signal of the required strength
  • If you haven’t updated your Gmail app in a while, update it now.
  • Clear all cache and cookies from your browser

7. Problems with two-step verification for Gmail


With two-step verification, you can easily protect your Gmail account. However, sometimes this feature can cause you problems. Let’s say you are signing in to your Gmail account on a new device and you are asked to enter a code sent to you but you did not receive any. Then what?

  • Make sure you are getting the correct signal on your mobile device as the code is sent via SMS.
  • You can also download the Google Authenticator app; After downloading, you will need to verify your account with a QR code. Then, open the two-step verification page and scroll down to the Authenticator app. Follow the steps to scan a QR code, then you will receive a code that you must enter in the ‘Verify’ box on your computer. This code will link your phone to your account, from then on you can use an authenticator app to sign in instead of the SMS code.
  • You can also get codes via phone call, but you still need a good signal on your phone to do that.

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