Common Amazon Prime Video problems and how to fix them

Amazon Prime membership gives users access to thousands of shows and movies and original content like Wilderness, utopiaand The Expanse, but that doesn’t mean anything if Amazon Prime Video isn’t working properly. Whether episodes aren’t downloading for offline viewing, you keep getting error code after error code, or your internet connection isn’t strong enough, missing out on your guilty pleasure or must-watch sensation is frustrating to say the least.

Lucky for you, we’ve compiled the most common Amazon Prime Video problems and how to fix them, so you can get back to binge-watching in no time. Note that you will need a paid Amazon Prime Video account and be located in the United States or a US territory to access all features of the service.

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Problems with Amazon Prime Video

Almost every Amazon Prime Video user has encountered these adorable little messages (often in the best part of an episode), but what do they mean and what can you do to make them go away? Although there is a long list of these codes (such as 1007, 7031, 8020, 9074, etc.), they all have similar solutions, mostly related to software, hardware, cables, or the quality of your Internet connection. If an error code is interfering with your viewing, try the following tips to see if any of these things could be the culprit.

  • Exit the Prime Video app on your smart TV, console, tablet, smartphone or computer and launch it again. A great place to check online to see if an outage has been reported is
  • Make sure you have the latest updates for your browser, device or smart TV, and that you’re not signed in on more than two devices at the same time.
  • Those using an external device to access Amazon Prime Video should ensure that the HDMI cable connecting your display or smart TV is HDCP 1.4 (HD content) and HDCP 2.2 (UHD/HDR content) compliant.
  • Run an internet speed test to check your network performance — Amazon recommends a minimum speed of 1Mbps for streaming standard content and 5Mbps for HD or higher resolution content.
  • Consider pausing the Internet connection of all other devices connected to your network, or disabling your router for a minute and turning it back on. If your router is old, consider upgrading.
  • Problems with devices not responding to Alexa commands can be resolved by unpairing and re-pairing the device through the Alexa app.
  • If you’re still having problems with one device but not others, contact your device manufacturer to update your DNS settings and disable any proxy servers or VPNs (if applicable).
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Problems with Amazon Prime Video on mobile devices

If the above solutions did not solve your problems, the problem is probably with the device itself. Because mobile devices and smartphones have proprietary apps and operating systems to access services like Amazon Prime Video, they have their own unique solutions. Performing a hard reset will often solve your problems, but here’s how to fix them in case that doesn’t help.

Amazon Prime Video on Android

Clearing app data can often resolve connection issues on Android. Touch settings > Applications/Application Manager > Amazon Video. Touch Clear datathen tap Alright. Note that you may also need to log out of the app and log back in (as well as Amazon Underground, if you use it). You can also try resetting your mobile internet connection by putting your device in airplane mode for a few seconds. Also make sure you have the latest version of the app. If all else fails, delete the app and reinstall it.

Amazon Prime Video on iOS

For iPad and iPhone users, the only options are to restart the app, re-download Amazon Prime Video content, delete the app, and reinstall. You can also try resetting your mobile internet connection by putting your device in airplane mode for a few seconds. Also make sure you have the latest version of the app.

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